KB
Kagiso B
1 reviews | Active since Dec 2019
23 Sept 2021, 11:48
Vodacom Collection Dispute
On the 10th of August 2021 I made an arrangement with Vodacom to debit my account and close my contract. The amount agreed was R4,697. The agrnt confirmed my account details (debit order).
This debit order instruction was however not put in place by Vodacom. On the 9th of September I received an sms from VVM demanding R10,463.
I called VVM and was met with a consultant whose attitude is simply I need to pay R10,463 and could not be bothered by Vodacom’s error in this matter.
Please resolve this matter as I do not want to be involve in a costly and tome wasting legal process to reaolve the issue
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Vodacom's replyOfficial
23 Sept 2021, 14:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Sept 2021, 14:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team