Vodacom collapsed system and egregious service

This month I received a bill that had a cost item of R1300 out of bundle services which was as a result of collapsed Vodacom systems. When I enquired I was told that there is nothing that Vodacom can do.

Given that I'm tired of being *****ed by Vodacom I decided to request for the premature cancellation on my contracts. For the past six days I have been calling the Cancelations Department to get the quotation to be able to pay whatever amount they want and permanently end my relationship with them.

I have been moved from pillar to post and today had to hold for 1 hour 12 minutes and the call center agent just terminated the call and didn't even call me back. What is happening is beyond incompetence and egregious service and it now borders on ********ity. This company is now infringing on my constitutional rights. I never want to be Vodacom's client anymore. There are many telecoms providers in South Africa and I refused to spend another month with Vodacom.

Until this contract is cancelled, I'm not going to pay Vodacom even a cent.