Vodacom Clueless on Contract renewals

Can Vodacom get their act together? Guess not! Have five cell numbers and three business sites with Vodacom- but I can’t change my month to month contract ie. my primary number on my App, nor online,(because There is a Problem with Your Account Call 082…) the call centre could only offer ONE option to change to, that is more costly than the option I asked for. Apparently the call centre cannot offer me the contracts that are advertised online. Bear in mind that the problem with my account(which no one could explain) precluded me from signing up for the online offers. After several calls, the advice I received was - The ONLY way that I could get the Red Core 13Gig 400min contract that I wanted, was to physically leave my work and go into a store to process the change. (This coming from a so called hi tech telecoms company). I went into the store and found that I was not allowed to take this contract because I am on a ‘higher package’. Someone walking in off the street could take this package(the agent confirmed this), but I was not allowed to. Eventually I settled for one of the limited contracts that Vodacom ‘allowed’ me to have. The take home message for me- Vodacom definitely does NOT value my business. And they definitely don’t have a cohesive sales system that works. In retrospect, I should have ported the number to another provider. Definitely when it comes up for renewal though.