JG
Jessica G
1 reviews | Active since Jul 2013
21 Apr 2022, 09:00
VODACOM CLUELESS!!!
I have a Samsung tab and use a prepaid sim card ***, for the purpose of loading airtime and using this for in app purchases on Google. It let me buy a few times, but now I get a msg that I have reached my limit and cannot use my available airtime anymore. I contacted customer services 3 times, they were clueless on how to sort this out. Then a went a Vodacom store who were even more clueless, telling me to contact Custmer Care on 082135, I am sent from pillar to post with no resolution!!!
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
21 Apr 2022, 11:12Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Apr 2022, 11:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
21 Apr 2022, 12:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Apr 2022, 12:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
21 Apr 2022, 12:30Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that in app purchases on Google has a monthly limit of R2500.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply21 Apr 2022, 12:30
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that in app purchases on Google has a monthly limit of R2500.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
JG
Jessica G's updateReviewer Update
21 Apr 2022, 13:40I want this limit removed please! Either Vodacom gets my business or I can buy elsewhere?
JG
Jessica G's update21 Apr 2022, 13:40
Reviewer Update
I want this limit removed please! Either Vodacom gets my business or I can buy elsewhere?