Vodacom closing tickets without actually responding to queries
I've been waiting since October 2021 for my FTTH installation - Openserve completed infrastructure early December 2021 in my area.
But whenever I open a ticket to query the status of my order, Vodacom merely closes my ticket (a few hours later, as resolved) without actually responding to my questions...
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Vodacom's replyOfficial
24 Jan 2022, 12:11Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Jan 2022, 12:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team