JT
Johan T
1 reviews | Active since Jun 2017
23 Mar 2021, 07:28
Vodacom closing technical calls without resolution
I would like fellow Vodacom customers to know that they should not be surprised if Vodacom closes off technical calls unilaterally without resolving them. I currently have this situation iro zero signal strength in my area. My only option seems to change to another network. Fortunately both my contracts have passed their 24 month period.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
23 Mar 2021, 08:51 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply23 Mar 2021, 08:51
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
JT
Johan T's updateReviewer Update
23 Mar 2021, 12:27This does not solve the problem. Furthermore your sms says my query has been attended to. This is not true. So how and when will the signal problem be resolved?
JT
Johan T's update23 Mar 2021, 12:27
Reviewer Update
This does not solve the problem. Furthermore your sms says my query has been attended to. This is not true. So how and when will the signal problem be resolved?