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Anonymous
1 reviews | Active since Jan 2020
08 Mar 2021, 08:18
Vodacom closing Reference Calls without resolving the matter
Here we go again. Vodacom close my call without rectifiying the problem. Ref No has been closed without being solved. If this continues i will lodge a complaint with the Ombudsman. A number of us have had enough so Vodacom we are again asking you to please sort out your signal in Parktown North so that we can use our contracts that we pay alot of money for every month
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
08 Mar 2021, 09:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Mar 2021, 09:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Anonymous's updateReviewer Update
08 Mar 2021, 15:38Good day, thank you for your response however I cannot accept that my query has been closed when there is clearly no resolution. Once the problem has been resolved and a solution put in place, for many of your unhappy vodacom customers, then you can rightfully close my call.
We need to be able to use our phones and the signal in and around jhb has just got worse and worse and it falls upon deaf ears. I was previously told it's because of covid - this is just not acceptable. Vodacom make more than enough money to upgrade and maintain their infrastructure and ensure they are providing the service that we are paying money for.
I would appreciate more updates please as to what is happening. I really don't enjoy having to keep complaining on Hellopeter to get Vodacom's attention. It's really unnecessary.
We need to be able to use our phones and the signal in and around jhb has just got worse and worse and it falls upon deaf ears. I was previously told it's because of covid - this is just not acceptable. Vodacom make more than enough money to upgrade and maintain their infrastructure and ensure they are providing the service that we are paying money for.
I would appreciate more updates please as to what is happening. I really don't enjoy having to keep complaining on Hellopeter to get Vodacom's attention. It's really unnecessary.
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Anonymous's update08 Mar 2021, 15:38
Reviewer Update
Good day, thank you for your response however I cannot accept that my query has been closed when there is clearly no resolution. Once the problem has been resolved and a solution put in place, for many of your unhappy vodacom customers, then you can rightfully close my call.
We need to be able to use our phones and the signal in and around jhb has just got worse and worse and it falls upon deaf ears. I was previously told it's because of covid - this is just not acceptable. Vodacom make more than enough money to upgrade and maintain their infrastructure and ensure they are providing the service that we are paying money for.
I would appreciate more updates please as to what is happening. I really don't enjoy having to keep complaining on Hellopeter to get Vodacom's attention. It's really unnecessary.
We need to be able to use our phones and the signal in and around jhb has just got worse and worse and it falls upon deaf ears. I was previously told it's because of covid - this is just not acceptable. Vodacom make more than enough money to upgrade and maintain their infrastructure and ensure they are providing the service that we are paying money for.
I would appreciate more updates please as to what is happening. I really don't enjoy having to keep complaining on Hellopeter to get Vodacom's attention. It's really unnecessary.
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Anonymous's updateReviewer Update
12 Mar 2021, 10:47Vodacom i am waiting with baited breath for feedback and have umpteen missed calls on my phone which will not ring due to lack of signal. This is unacceptable! We are not going away so please give us feedback on what is happening in our area with the networks. You are going to lose alot of clients with this kind of service
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Anonymous's update12 Mar 2021, 10:47
Reviewer Update
Vodacom i am waiting with baited breath for feedback and have umpteen missed calls on my phone which will not ring due to lack of signal. This is unacceptable! We are not going away so please give us feedback on what is happening in our area with the networks. You are going to lose alot of clients with this kind of service
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Anonymous's updateReviewer Update
12 Mar 2021, 10:48if we all need to log daily complaints we will do just that. My next step is to get the whole community on board as we cannot tolerate this non service. We are paying for contracts and not able to use them
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Anonymous's update12 Mar 2021, 10:48
Reviewer Update
if we all need to log daily complaints we will do just that. My next step is to get the whole community on board as we cannot tolerate this non service. We are paying for contracts and not able to use them