AB
Abdullah B
1 reviews | Active since May 2011
11 Sept 2020, 19:52
VODACOM closing raised queries without resolution
Vodacom closed my query raised without resolution. i have called your contact centre to reopen the query however they said they cant i then raised another query and have not received any response its been more than a week as i raised the issue on the 04 of August. As a matter of urgency can you escalate my issue as i need this resolved ASAP. I cannot understand why this process is taking so long when all I need is confirmation from Telkom confirming that my pre-order was made before the 24 of august for my Note 20 Ultra Initial reference number for this same issue *** second reference number after Vodacom prematurely closed the above query without resolving it ***
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Replies (3)
Vodacom's replyOfficial
12 Sept 2020, 09:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Sept 2020, 09:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AB
Abdullah B's updateReviewer Update
09 Oct 2020, 08:46I was contacted by your team only to be told they will go back and follow up received some communication after that but again the communication lines have gone dead
AB
Abdullah B's update09 Oct 2020, 08:46
Reviewer Update
I was contacted by your team only to be told they will go back and follow up received some communication after that but again the communication lines have gone dead
AB
Abdullah B's updateReviewer Update
15 Oct 2020, 09:27I was Called by the social media team (i complained on multiple platforms) to call *** as they will be able to assist. SO again i called got a reference number *** they assured me they were going to escalate it to the correct department and will be able to resolve my issue after ALL it is not difficult all i ask is that they print my date of order on my invoice. I really thought this would be the time they resolve my issue. But again as usual Vodacom without resolving my issue prematurely closed my query without resolving it. I think they do this to keep within the ICASA regulations to close faults within a specified number of days my next email will be to ICASA to confirm if this is the case
AB
Abdullah B's update15 Oct 2020, 09:27
Reviewer Update
I was Called by the social media team (i complained on multiple platforms) to call *** as they will be able to assist. SO again i called got a reference number *** they assured me they were going to escalate it to the correct department and will be able to resolve my issue after ALL it is not difficult all i ask is that they print my date of order on my invoice. I really thought this would be the time they resolve my issue. But again as usual Vodacom without resolving my issue prematurely closed my query without resolving it. I think they do this to keep within the ICASA regulations to close faults within a specified number of days my next email will be to ICASA to confirm if this is the case