1 reviews | Active since May 2020
Vodacom closing important accounts, w/o any warning/communication. No way to contact customer care.
On 2024-6-11 I received funny messages about my number not being registered on My Vodacom. It continues to ask me to call Customer Care. I did so but got caught in a loop between the voice service and TOBI, neither giving me the option to deal with the SMSs I received nor being able to speak to a human being. I contacted Vodacom on Facebook messenger on 2024-6-11 and chatted with them on 11-12 June. They rep**** on the 13th via Facebook - they did NOT try to call me on my phone - they had a number I provided on the chat and my profile listed another number. I only saw that number now - I do not use Messenger much and as I was no longer receiving the strange SMSs, I thought the issue was sorted, or if it was important, they would call me. Today, I saw that they rep**** that my number was deleted!!!! I am STILL USING THAT NUMBER EVERY WEEK. I receive login codes on that number, I use it on WhatsApp. I recharged on 2024-3-3 and bought data on 2024-3-28. Since the 11th I have just not been able to make calls to and from that number, but that often happens with Vodacm. I received NO message from Vodacom that my account has an issue. How can Vodacom just cancel my number - without ANY WARNING!!! - causing me to lose business and job opportunities - that number is on my CV and job applications!!!!! Vodacom did the same thing last year with another number - And there is just no way to speak to a human being in real time - I mean this conversation was going over 2-3 days and I was BUSY these 2 weeks - pulling all-nighters!!
That after I repeatedly told them that the number is working, was active and had a positive balance on.
Then, I received confirmation that the number was put in my name in 2022. (This was confirmed twice) Yet customer care could not speak to me unless they spoke to the account holder first!
The only point of light is that an agent is still keeping in contact and trying to sort this out.
That after I repeatedly told them that the number is working, was active and had a positive balance on.
Then, I received confirmation that the number was put in my name in 2022. (This was confirmed twice) Yet customer care could not speak to me unless they spoke to the account holder first!
The only point of light is that an agent is still keeping in contact and trying to sort this out.
I am thankful to Dien, who attended to this matter and kept me updated on progress. Thank you Dien!
I am thankful to Dien, who attended to this matter and kept me updated on progress. Thank you Dien!