SC
SUE C
1 reviews | Active since Oct 2015
07 Feb 2023, 08:22
Vodacom closes case without fixing issue
I reported an issue on the 6 of January, vodacom closed the case on 5th of February without even calling me to fix the issue. Ref ***
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Replies (2)
Vodacom's replyOfficial
07 Feb 2023, 10:05Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Feb 2023, 10:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Feb 2023, 12:17Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to our technical team for further assistance. Kindly see below response provided:
Dear customer. Please be advised that the iMessage is related to the Apple Server in UK not registering the code to South Africa. Kindly contact Apple Support SA on ***for further assistance.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to our technical team for further assistance. Kindly see below response provided:
Dear customer. Please be advised that the iMessage is related to the Apple Server in UK not registering the code to South Africa. Kindly contact Apple Support SA on ***for further assistance.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Feb 2023, 12:17
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to our technical team for further assistance. Kindly see below response provided:
Dear customer. Please be advised that the iMessage is related to the Apple Server in UK not registering the code to South Africa. Kindly contact Apple Support SA on ***for further assistance.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to our technical team for further assistance. Kindly see below response provided:
Dear customer. Please be advised that the iMessage is related to the Apple Server in UK not registering the code to South Africa. Kindly contact Apple Support SA on ***for further assistance.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,