CM
Caley M
1 reviews | Active since Jun 2019
13 Jun 2019, 10:29
Vodacom Closes account,deletes number,customer for 20years!
I have been a Vodacom customer for more than 20years!!They are not Will to assist me after my account has been unpaid for three months during maternity leave that I was not aware of. When I asked what is outstanding,they advised R3800,I immediately paid it.Then two days later my account has been handed over to lawyers,after I’ve paid and now they expecting me to pay R36k,my entire contract,AND they have blocked my number and I will never get it back.I am appalled by Vodacom for not assisting a customer that has been loyal for more than 20years!!Now I’m without a cellnumber
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Replies (1)Vodacom's replyOfficial
13 Jun 2019, 14:21Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Jun 2019, 14:21
Official
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
