Vodacom Closed the previous review but still no resolution

After I posted my previous review, I was contacted by Vodacom. They were able to find my order and I was told that I would be getting delivery next day. Next day I was told it would be next day. This was last Thursday and I still haven't recieved my order. On the previous review, Vodacom has commented that they "have advised me accordingly" but I am still waiting for either my phone or my money back. The consultant who contacted me was very professional and followed up with the status of the order but this is not acceptable.

This was my first ever experience with Vodacom and this have been the worst service that I have received from any service provider.

Previous review:

Worst experience with Vodacom. They in money *****ing business. Bought a phone from Vodacom website. It was a once off purchase, no contracts. On successful payments, it said that I would receive a confirmation via email/sms upon payment confirmation. It has been more than 10 days, no SMS, no email. Money was debited from my account immediately.

Then 3 days ago I got an SMS saying that my order was cancelled, and I must contact customer support if it was done in order. Customer support does not have any view of my order. I have been calling them for the last week, no one is able to help me. Everyone keeps referring to another department. People at Vodacom store said that they can't help me and I must phone Vodacom head office, but no one picks up the phone ne at head office.