Vodacom closed my support request - no way to contact them to explain the detail of why my issue is still an issue

It's sad that I have to resort to this just trying to get in contact with Vodacom. I called the support desk with a registration issue for My Vodacom. It's not a straight forward request in that I had a My Vodacom registration using my MTN mobile number to manage my Vodacom 3G contract. I subsequently ported my mobile number to Vodacom and now cannot login. One error says my password is invalid, but when I try to reset the password I get notified that the number is not registered. Stuck both ways.

I called the service desk and was told a request must be sent to the technical team to delete the profile. Shortly after that the I was SMS'd saying the call was closed with instructions to login to my old profile and delete the number.

So my frustration is that I cannot email vodacom support. And there is now way to contact the back-end team that thought it was a simple instruction to do it myself. In Vodacom's efforts to make all things much easier with videos and knowledge bases etc., there is no way to actually get assistance for an exception condition like this. It is very frustrating.