SP
Simphiwe P
1 reviews | Active since Feb 2018
15 Apr 2021, 05:09
Vodacom close my account urgently
I have been calling Vodacom for over a month to close my account but it's still open. Your consultants always say they are escalating but nothing ever seems to happen. Account number: I***
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Vodacom's replyOfficial
15 Apr 2021, 06:50Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Apr 2021, 06:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SP
Simphiwe P's updateReviewer Update
16 Apr 2021, 10:18I don't understand why you need to call me. Just close my account.
Every time I call your call center, you try to sell me stuff.
Your consultants have confirmed that there won't be any need to call me. The will be closed.
Please close the account and send confirmation that it's closed.
Every time I call your call center, you try to sell me stuff.
Your consultants have confirmed that there won't be any need to call me. The will be closed.
Please close the account and send confirmation that it's closed.
SP
Simphiwe P's update16 Apr 2021, 10:18
Reviewer Update
I don't understand why you need to call me. Just close my account.
Every time I call your call center, you try to sell me stuff.
Your consultants have confirmed that there won't be any need to call me. The will be closed.
Please close the account and send confirmation that it's closed.
Every time I call your call center, you try to sell me stuff.
Your consultants have confirmed that there won't be any need to call me. The will be closed.
Please close the account and send confirmation that it's closed.