PF
Pieter F

1 reviews | Active since Mar 2019

23 Jun 2020, 14:24

Vodacom Clientcare centre..Or Not

Well first of all i was contacted by elite mobile with this special offer put aside especially for me. And it all sounded good at the the time..getting a mecer laptop..with huwai router and 2g data per month. After a struggle getting my parcel from ram couriers that is just as worse of delivering packages..i set up everything just to find out registration failed and i cant use the data now. Trying to get through to a call centre is not an option cause i guess no one is working with the lockdown. So please vodacom in the future before selling products through 2nd hand companies please make sure ur house is in order to give some support at least. I will make sure my payment is delayed at the end off the month to..taken this is the type of service i can expect for the next 36 months

0
Replies (3)
Vodacom
Vodacom's reply24 Jun 2020, 07:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
PF
Pieter F's update24 Jun 2020, 08:28
Reviewer Update
Ok thank u...Vodacom consultant has made contact this morning and it seems that the problem has been resolved. Appreciate the quick response..????????
Vodacom
Vodacom's reply24 Jun 2020, 17:14
Official
 Dear Customer, 

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 

Thank you for taking our call. As per our chat, you confirmed that your query is resolved. 

We apologize for the inconvenience. 

Regards, 

Vodacom Consumer Website Team