LS
Lindi S
1 reviews | Active since May 2022
22 May 2022, 13:50
VODACOM Client Services
Vodacom does not assist with complaints and requests. But when my contract was ready to be renewed they kept on phoning me for the renewal. I have been to Vodacom The Grove 4 times wuth the same request and Vodacom Monument Park. My son have moved to USA and have been trying to cancel his contract since March 2021. He went to Vodacom, he was told to phone *** which him and myself did numerous times to cancel his phone, the phone line is just being cut of once say the word cancel is mentioned. He tried to cancel his number, the data, 6GB 30-day Data, Comprehensive Insurance, VAS - Caller Identity and Smart Top up, adding up to R 940.00 per month. Vodacom I am reporting my whole case to: ***, ***, ***, ***, ***. All we need is just to cancel one cellphone number and services for that specific number. VODACOM YOU CANNOT get hold of my son as he is living in the USA and discarded the sim card after 12 months!!! Upset Vodacom Client Lindi
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Replies (2)
Vodacom's replyOfficial
23 May 2022, 07:51 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 May 2022, 07:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
27 May 2022, 15:25Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply27 May 2022, 15:25
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,