FS
Fred S

1 reviews | Active since Apr 2017

10 Apr 2017, 10:31

Vodacom Client service sucks and their billing behavior is ********

<p>I Have been a Vodacom Customer for many many years and am what they call a Platinum Client having numerous numbers attached to my profile.</p> <p>last year I bought a S 7 on contract for my son, place a data and credit limit on the phone and was there fore shocked when last month received a bill of R 10 000 plus and in March a bill of R 12 000 plus even though the phone has been swirtched off and in my possesion since the end of February.</p> <p>efforts to sort this out with Vodacom Chatz Cellular resulty in them just passing the buck and not accepting resposnibility for set credit limits. I will not renew any contracts with Vodacom and await a response from a person who knows what they are talking about</p>

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Replies (2)
Vodacom
Vodacom's reply10 Apr 2017, 11:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply20 Apr 2017, 13:46
Official

As per our e-mail communication, this query has been resolved.

Regards,
R. Maart