Vodacom Client Service....

Went to a branch at Wonderboom Junction shopping centre for an upgrade,a lady there that helped us,did not at all know what she was doing,as we recieved some problems due to the fact that Vodacom removed my "finance" from my account,so i had to make an upfront payment through a link that did not open and everything made us sit there for almost 4 hours,with absolutely no success,we left there dissapointed and went back the next day again...to be even more dissapointed,we sat and waited for almost 3 hours without being helped only being asked of the link is still not working,we saw her get on the phone with her manager and she just kept telling us that they are busy .She also help other clients that arrived after us,we also then told her we are leaving after getting impatient with the service. We then went to Wonderpark's branch and we recieved the absolute best service,with no upfront payment,the lady there just asked for my "finance" to be replaced back onto my account and the upgrade was done easily except (vodacom very dissapointed) for the stock problems. Vodacom really has some client service problems and stock problems to work on....