LR
Linda R
1 reviews | Active since Apr 2021
11 Apr 2021, 15:42
Vodacom client service
Customer Service minus 10.
I have a query that needs human assistance. The call centre is a list of things that i do not have a query about and there is no option to talk to an actual human being to address my problem! Don't start me on Tobi! It is a useless feature it does not provide any assistance. Why have a call centre if there is only a computer voice with a lot of options that has nothing to do with any actual query? Really - do you think sk little of us, that when it comes to you there are no real queries and problems? Shame on you.
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Replies (3)
Vodacom's replyOfficial
11 Apr 2021, 20:36 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Apr 2021, 20:36
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
LR
Linda R's updateReviewer Update
11 Apr 2021, 20:42You phising alert - you will not contact your customers via whatsapp for their personal details BUT Tobi asks for it on your sms platform.
LR
Linda R's update11 Apr 2021, 20:42
Reviewer Update
You phising alert - you will not contact your customers via whatsapp for their personal details BUT Tobi asks for it on your sms platform.
Vodacom's replyOfficial
14 Apr 2021, 14:48Dear Linda Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised you accordingly. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Apr 2021, 14:48
Official
Dear Linda Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised you accordingly. Regards Vodacom Consumer Website Team
Best regards,