Vodacom client experience suck

<p>Changed my debit order detail on 3 contracts on 1 Jun. On the new date & acc no, only 2 are debited. Phoned them 27 Jun, the 3rd contract wasnt changed. The person then "changed it" & put me through to Accounts. After a long hold, another consultant answers - Accounts dpt not open yet! She then confirms that my details are still not changed. I asked to speak to a supervisor after holding on long she comes back saying there is no one there yet! I must hold again. Someone answers again, apologises & then had to verify my details again - the 2nd time during the very same call. She says that my details ARE changed. There system is slow AGAIN - every time you phone them, there system is slow. She will confirm when & from which acc my debit order will go off but will get back to me. Let's see whether she is going to call me back & whether my details will be updated this time. Another thing. at the beginning they ask you to select the language you prefer, then no matter what you select, you still get served in English. Why then give me the option in the first place! Vodacom, your client experience suck!</p>