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Emile D

1 reviews | Active since Apr 2019

27 Apr 2019, 20:31

Vodacom Clearwater unacceptable service

So disappointed with Vodacom Clearwater Mall. All I did was upgraded to contract from pre-paid. Firstly, I had to wait 2 weeks for my phone to arrive with them constantly creating false hope of the phone being delivered.

Now that I finally have the phone, I have been waiting for 4 days for the contract to activate!! No one can give me a clear answer as to when the problem will be resolved and I am tired of this.

I have never received such poor service and will advise everyone to stay away from the Clearwater Mall Vodacom branch!

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Replies (2)
Vodacom
Vodacom's reply28 Apr 2019, 11:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply30 Apr 2019, 10:59
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved. Regards  Consumer Website Team