VODACOM CLEARWATER IS NOT TO BE TRUSTED !!!!!

My new contract commenced on 1 June 2023. My full allocation was not granted. After numerous calls during the past eight days to Vodacom, driving to the Vodacom store in Clearwater FOUR times, being told they cannot help and that I should contact Vodacom's Head Office, I have finally realised that my data has been ******. The big bold letters above the store clearly says VODACOM. Yet Vodacom distances themselves completely from the Store? Apparently the store is a 'Franchise'. Does this mean that under the name of VODACOM *****ulent activity can simply occur? And the loser is the customer? Vodacom promised to give me a call a WEEK AGO, on 1 June 2023. When will Vodacom assist me?