SP
Shreenesh P

1 reviews | Active since Mar 2017

29 Mar 2017, 14:12

Vodacom Clearwater has no phones that are advertised

<p>Last month i had walkied into Vodacom Clearwater looking at the Sony XZ Cellphone. unfortunatley i could not get the contract at that time as i had to give Cell C a months notice to have my number ported. I was then told that they will keep me a phone till the 23rd March 2017. I had gone in a week before to ask if they still had and they had sold it and said they will be getting more stock the next day. i had told the sales person that i require a phone pretty urgent as my current phone could blow up anytime as the battery is swelling and i do not want to pay to have it repaired if i can get another phone on contract.</p> <p> </p> <p>Till today i have been told stock to arrive the next day. </p> <p> </p> <p>Today i go in to find out if stock has arrived and they say no, they have no clue when will stock come in.</p> <p> </p> <p>i request to speak to the manager, who comes out to say they will no longer be getting this device. i then ask what can she give me. she looks in her book and says she can give me a Sony AX ULTRA. But she has no stock on this phone either. stock will only come in next week Thursday.</p> <p> </p> <p>So after being **** to for two weeks, they still cannot help me. Even after explaining the urgency of me wanting a new phone.</p> <p> </p> <p>this is the worst service i have ever seen.</p> <p> </p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply29 Mar 2017, 14:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

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Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply05 Apr 2017, 08:03
Official

The reported instance has been escalated to our Regional Management Team.

They will review this incident and address with outlet, and have them follow-up directly.

Kindest regards

Vodacom Consumer Website Team