1 reviews | Active since Mar 2017
Vodacom Clearwater has no phones that are advertised
<p>Last month i had walkied into Vodacom Clearwater looking at the Sony XZ Cellphone. unfortunatley i could not get the contract at that time as i had to give Cell C a months notice to have my number ported. I was then told that they will keep me a phone till the 23rd March 2017. I had gone in a week before to ask if they still had and they had sold it and said they will be getting more stock the next day. i had told the sales person that i require a phone pretty urgent as my current phone could blow up anytime as the battery is swelling and i do not want to pay to have it repaired if i can get another phone on contract.</p> <p> </p> <p>Till today i have been told stock to arrive the next day. </p> <p> </p> <p>Today i go in to find out if stock has arrived and they say no, they have no clue when will stock come in.</p> <p> </p> <p>i request to speak to the manager, who comes out to say they will no longer be getting this device. i then ask what can she give me. she looks in her book and says she can give me a Sony AX ULTRA. But she has no stock on this phone either. stock will only come in next week Thursday.</p> <p> </p> <p>So after being **** to for two weeks, they still cannot help me. Even after explaining the urgency of me wanting a new phone.</p> <p> </p> <p>this is the worst service i have ever seen.</p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
The reported instance has been escalated to our Regional Management Team.
They will review this incident and address with outlet, and have them follow-up directly.
Kindest regards
Vodacom Consumer Website Team
The reported instance has been escalated to our Regional Management Team.
They will review this incident and address with outlet, and have them follow-up directly.
Kindest regards
Vodacom Consumer Website Team
