dW
donovan W
1 reviews | Active since Nov 2012
10 Dec 2018, 14:21
Vodacom clearwater,
I got an upgrade 2 weeks ago. LG g7. Phone started giving trouble freezing when using the camera and over heating. Took it back within the 7day period they give u. Where they suppose to give u a new fone. But got sent away for testing. Came back last week thur saying that the phone is fine and had software upgrade. Took the phone home and it did the same thing not even 30min later. So I took it back. Now they have sent it back to repairs or wherever for inspection and they saying nothing is wrong with the phone when the staff and manage at clearwater vodacom felt how hot the phone was getting and saw that it was freezing. 2 weeks without my so called new phone.
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Replies (1)Vodacom's replyOfficial
10 Dec 2018, 18:17Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 Dec 2018, 18:17
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
