1 reviews | Active since Dec 2017
Vodacom Clearwater
I was at the vodacom Clearwater mall on Saturday enquiring about an "add on" in-store. I spoke to a consultant and was advised that the add on can definitely be done at the stipulated brochure price .however, they did not have the watch in stock. I was then informed that I will be phoned to collect the watch once available
I phoned in on Monday, Tuesday and today only to be advised that I cannot do the add on and that the price to take the watch was significantly more than indicated on the instore add on. The consultant who assisted me on Saturday not only wasted my time , subsequent airtime but misinformed me by providing me with incorrect information despite my clear and concise questions to avoid this issue in the first place.
Unacceptable and bad service
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
