TS
Thozamile S
1 reviews | Active since Jun 2019
21 Jun 2019, 15:42
Vodacom clearance letter
I had a cellphone contract with Vodacom and my account was in areas, however I paid it up June 2017 after they handed me to MBD Credit Solutions. I phoned Vodacom and MBD since 2018 asking for my credit clearance letter but still waiting for the email they promised to send me. I wanted to buy a house but I cannot because according to credit Beuro I am still in areas for Vodacom account which I paid it up 2 years ago. Please assist contact details *** cell ***
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Vodacom's replyOfficial
21 Jun 2019, 16:25 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Jun 2019, 16:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
25 Jun 2019, 16:24 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply25 Jun 2019, 16:24
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team