JP
Janneman P

1 reviews | Active since Jun 2018

02 Jun 2018, 14:41

Vodacom Clear Water Mall

Trying to sort out a fault from Vodacom Clear Water Mall for 4 Months now. The owner apparently does not talk to customers, thats the policy. Today I instructed the managers Ali and the lady manager that I want to upgrade 2 contracts. But before I give them more business I want to resolve the matter and asked for the owners details. They refused, got very agitated with me, the lady kept interupting me and when I told her that she was rude and asked to listen to my story, Ali asked me to leave his store! I was never in my live so discusted and taken back with a persons attitude. I strongly beleive that they are trying to hide the facts of this matter from the owner as they have previously admitted to being wrong! If really the owner of this store refuses to talk to clients as that is his policy then; You dont deserve to be in business my friend. I will make sure that my story and the manner I have been treated gets heared! I feel very humiliated! I wish there was a recording of todays events so that I could take this matter further as this person should not work with the public! Mr Owner of Vodacom Clear Water; According to Ali you dont work weekends and you dont really come in during the week. But soonest you are back at work can you please phone me so that we can resolve this matter!? My regards to Vodacom 4U then who assisted me very quickly and with excelent service!

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Replies (1)
Vodacom
Vodacom's reply03 Jun 2018, 12:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team