VODACOM CLEAR WATER ****ED ME

On the 2nd of October 2024 I went to clearwater , I wanted to sign up for a contract, but I didn't sign I was assisted by Ivan and when I left the store he confirmed that no contract was opened and that he will cancel the application And beside the FICA documents were not loaded yet so he won't open any contract, and I shouldn't worry , on the 5th my account was debited with R500 , i called them they said i must do affidavit i did it and THAVHO came back to me from their ***** department and say they wont refund me the case have been closed , VODACOM CLEARWATER ITS A **** PEOPLE MUST NEVER NEVER EVEN attempt to enquire once you give them your ID number your account will be debited and they will tell you they don't know who deducted yet the reff No says Vodacom okay if they didn't who gave the people who deducted my account my account number if vodacom didn't then someone from Vodacom must account because clearly we are not safe

Can I please have my R500 . 00 back because I don't understand why was it taken in the first place. My banking details are reflecting on the attached bank statement as per your request