Vodacom claims to have reimbursed customers but this is false , for me and many other contract customers

Vodacom this morning claims that it has reimbursed all the people affected by the data that disappeared. After their cold apology with no clear explanation they tweeted that they have resolved the issue and reimbursed all which is pure false. I have am on RED PREMIUM+ package which gives me 5 GB but in 3 days 4 GB is gone and I am still not reimbursed. My modem which is purchased for me by my work place has hardly been used, I collected it first in the office on Friday last night my data disappeared. I am still unable to connect as I have arranged with my employer to work from home. Vodacom doesn't care simple!