Vodacom claims phone is water damaged
I just took my son's Phone for repairs (power and volume buttons were not working) , then 3 weeks down the line received an sms saying I must accept or decline a quote. I called them to find out what that was about because the phone was still under warranty, and was told it had water damage! My question was "how?" because nowhere had the phone made contact with any water or ever got exposed to moisture! I then asked if the phone still works, but the guy "siyabonga" who assisted me said no, when I asked if the issue might be on their side because the phone was functioning well, besides the buttons, when I sent it to Jet, he just said that it's my word against his.
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Vodacom's replyOfficial
25 Nov 2021, 06:42 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Nov 2021, 06:42
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
12 Dec 2021, 17:05How was a phone that was working fine despite the buttons now not functioning at all after your repair center worked on it? If it were water damaged, then it would have reached you guys not working at all. But when you were meant to honor the warranty the item was suddenly water damaged? No man, I should have just stayed with the phone and it would still be working today, not dead as you have made sure of it. Nxx. I'm seriously not impressed by your work ethics. For all I know your agent could have done that or even your storage space or shipping methods could have played a role in that. But you are quick to blame a customer, someone who took their time and money to support your business. You should never offer a warranty if you are going to find ways to squirm your way out of it without proof.
's update12 Dec 2021, 17:05
Reviewer Update
How was a phone that was working fine despite the buttons now not functioning at all after your repair center worked on it? If it were water damaged, then it would have reached you guys not working at all. But when you were meant to honor the warranty the item was suddenly water damaged? No man, I should have just stayed with the phone and it would still be working today, not dead as you have made sure of it. Nxx. I'm seriously not impressed by your work ethics. For all I know your agent could have done that or even your storage space or shipping methods could have played a role in that. But you are quick to blame a customer, someone who took their time and money to support your business. You should never offer a warranty if you are going to find ways to squirm your way out of it without proof.
's updateReviewer Update
12 Dec 2021, 17:07The fact that you choose to reply in private is also ***** to me. If you are transparent with your dealings, then the entire public should know. I hope that they see how their assets are not valued by you.
's update12 Dec 2021, 17:07
Reviewer Update
The fact that you choose to reply in private is also ***** to me. If you are transparent with your dealings, then the entire public should know. I hope that they see how their assets are not valued by you.
's updateReviewer Update
22 Dec 2021, 20:49I have been waiting for about a month now to receive my phone back. I wasted my time, money and efforts going to Jet westgate mall to fetch a phone which you said you are returning back on the 24th of November. I want either my phone back or my money please. I'm tired of the lack of service from you. Please don't waste my time, money and efforts. Give me back whats mine vodacom.
's update22 Dec 2021, 20:49
Reviewer Update
I have been waiting for about a month now to receive my phone back. I wasted my time, money and efforts going to Jet westgate mall to fetch a phone which you said you are returning back on the 24th of November. I want either my phone back or my money please. I'm tired of the lack of service from you. Please don't waste my time, money and efforts. Give me back whats mine vodacom.