PN
Priscilla N

1 reviews | Active since Oct 2013

28 Aug 2017, 14:02

Vodacom claims payment for a contract that expired.

I had a 2 year contract with vodacom, 2 months before i called to notify them that I was not going to renew contract and the number was cancelled on the last day of the contract by vodacom ; Now I am getting sms claiming that I owe them money and they will not close the account until the money is paid. They were deducting money from my account via debit order and I don't understand how i could owe them money. This is day light ******* and I will never ever get a vodacom contract cell phone again. ACC:9l **********

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Replies (1)
Vodacom
Vodacom's reply28 Aug 2017, 14:05
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team