VODACOM CLAIMS

On Thursday 20th of October 2022 i had a break-in at my house, this was reported to SAPS Villieria Pretoria with a list of everything that was ******.

I have phoned Vodacom since then to assist me with the claims for a wifi and laptop. On Monday 24th October 2022 Kgopolo Menu assisted me, where i did complete 2 x forms and emailed it back to her with the relevant documentation. On the claim forms I only supp**** vodacom with the cellphone numbers as i DID not have the IMEI numbers of the wifi and the laptop that was ******. Since Wednesday the 26th of October 2022 i did not receive any further communication from Kgopolo with regards to my 2 x claims, despite sending numerous emails. Saturday 29th October 2022 just after 8 o clock in the morning i was assisted by Mpho Moss and received the following feedback:- 1. WIFI *** claim was rejected because it was not used since 2020 PLEASE clarify how there is data that has accumulated to 61.16gb and the device with number *** was used on the morning of 20/10/2022 before the theft occured. I DID NOT GIVE VODACOM ANY IMEI NUMBERE AS THE DEVICE WAS ****** 2. LAPTOP *** claim was rejected as the affidavit was not at a police station and not signed by the SAPS I was informed by Mpho Moss that i must get my facts straight before claiming

VILLIERIA POLICE STATION with CASE NUMBER 160/10/2022 - investigation Serg. MV Kekana ***

VODACOM YOUR SERVICE IS REALLY GOING DOWNHILL FAST AND I WANT MY CLAIMS SORTED OUT FAST