Vodacom claims data coverage signal from Heaven

So Vodacom ... my mom took out a contract with you last year October - when I called you and emailed you all the requested documentation to prove she had passed away - your initial response was .... well WHY must the contract be cancelled - now I know that Vodacom claims to have the best coverage around but I'm pretty damn sure that your signal to / from Heaven is pretty much non existant !!! When I called you again today to enquire about the status of the cancellation - I was once again asked WHY the contract must be cancelled - and then informed that IF the contract is to be cancelled then a penalty will be issued. BUT this would be confirmed by the legal department who promised me that they would phone me back by 12h00 today !!! So VODACOM its now 12h13 and still no phone call - yet you very happily debited a dead women's account for a service issued when the contract was cancelled on 24/02/2106. So please feel free to contact me to sort this out as I'm now tired of trying to call you and email me !!!!