VODACOM CLAIM THEY WILL CONTACT ME SHORTLY

I got a response from someone with the initials WM. They mentioned that they will contact me shortly and no one has since responded. Why was a full name not given? Someone at Vodacom needs to take responsibility of this complaint and sort it out. At the moment, I have dealt with about 10 different people, either from the call centre (managers there are unreachable) or on Hello Peter and nothing has come of it. Why run a company if you can't look after your clients? No customer service is being provided to me and it is outrageous. Its not like I'm asking for much. I am wanting to sort something out so that I can remain a Vodacom customer, but as the days go by without any response I start to wonder if I should let Cell C buy out my contract. Pathetic