Vodacom - circus continues some more

It's been over a week since I was told the customer escalation expert was going to get back to me regarding the credits owed to me by them.

Vodacom has still not resolved the issue I'm experiencing with the conflicting balances between my new contract and old one.

When I check my balances for data and minutes, I'm told I'm on a smart package. I get roughly 200 minutes, my SMSs are not limitless and my data doesn't increase. I'm supposed to be receiving 800 minutes, 2gigs of data and limitless SMSs.

They don't seem to think this is a problem. At this point, I'm afraid to use my phone to its full potential as Vodacom will have not think twice about billing me should I run over the "allotted" package.

No one has actually even tried to rectify the problem. I'm absolutely appalled at their customer service.

This has been going on since 16 April. Hoe much longer am I supposed to continue being the unsatisfied customer?! They're happily taking my money every month so why would they care?