Vodacom - circus act continues

It's now been 2 months since I entered my new upgrade contract with Vodacom and they still have not corrected all their errors.

They incorrectly billed me for a sim activation fee as well as the upgrade cost. I did this all online so it was supposed to be free.. These amounts have not been credited on my account.

They're charging me for the RedSelect+ monthly fees but when i check my balances on my phone using the *100# and other variations of that, it reflects that I'm still on a Smart package.

Vodacom, however, isn't worried about this issue as on their side it reflects I'm a redSelect+ client so they don't think anything needs to be fixed. But now because of all this, I can't keep track of the amount of minutes and data I have remaining for the month. It's a terrifying thought to use my phone as I'm always worried that towards the end of the month I'm going to start running over and Vodacom isn't going to think twice about billing me for this.

I can't even use their app as that doesn't seem to update the balances either. Just reflects the 800 minutes, 2 gigs data and unlimited SMSs. Their app also won't let me view my statements etc.

My contact at Vodacom that I have been dealing with to rectify all these issues has decided to just not reply to any of his emails.

I'm at my wits end with this company. I just don't understand how no one that's been employed there can figure out the problem!? Are they all just a bunch of clowns?! I really wish I got paid to sit around and do nothing too.