Vodacom Circus

The most frustrating and useless service I've ever received before. We recently moved into a new home and had vodacom deliver us a new router. We had connection for several days but everytime loadshedding would happen, we'd have to reboot the router. Vodacom then had Openserve come to our home and change the ONT box. It went downhill from there. No connection for now 2 weeks and counting. It's exam time for kids and we have no wifi, I have had to but data everyday which is a costly exercise. I have spoken to numerous consultants, some very helpful, some so so rude, I'm at my wits ends with Vodacom and the blame game. One min they say it's an openserve problem, the next they say it's their connection. We've had 2 technicians come to the house and what a circus it has been. We spend so much money monthly on our multiple lines at vodacom and now the fibre just left a bitter taste in my mouth. Our issue has been escalated so many times I've lost count. Everyone at that call centre just passes the buck and there's no accountability. The team.leaders are always in meetings and never call you. The only person who spoke sense was Bantu, and Wandile and Bongani, however I guess their hands are tied as 2nd line is holding up everything. I have no choice but to cancel this fibre and try mtn , and If the service is great there,I'm definitely moving everything else to there once the contracts are up. I will NOT be renewing anything! Disappointed is too light of a word to describe how I feel. I'm actually defeated.