VODACOM Chronicles: Runnnnnnnn

Story Time!

If anything, when you see anything RED with a VODACOM SIGN, RUUUUUUN!

Once upon a time in the year 2023, on 28 July I subscribed for a fibre line to be installed on 29 Aug.

On 28 Aug I follow up with the contact I had received when making the request and was assured that the installation was still scheduled for the 29th.

Just after midday call the contact centre as the guy was now not responding and assured. The matter would be escalated as the installation was “booked” for between 13:00 and 17:00 - this wasn’t confirmed with me.

At 17:05 on 29 Aug I tweet about this issue and contacted and advised it would be installed the next I.e 30th and an apology received.

Then fibre is installed on the evening of 30 Aug as I had requested and set up all good but the internet light is not on and am advised that it will come on. COOL.

Then I notice something really strange since installing the fibre, everything is connect and works perfectly fine except for what’s app calls on all my phones. However, when I switch to my own mobile data everything is a breeze???? RED! RUUUUUUUN!!!!

On 1 Sept I call *** thrice for this issue and am assisting by updating the router names blah blah fish paste. Reboot the router as instructed in the line. Then we don’t win and the agent X******E advises she will find out what the issue is/may be and call be back… this is around 13:01.

Weekend passes and I gotta make do with my own data for what’s app calls! So much for RED! RUUUUUN!

On 04 Sept, I call again and this time I’m told I should received a SR number but then a call was logged for resolution, I’m thinking, GREAT!

On Tuesday I get a call 05 Sept to solve the issue, and I tell the lady I’m at work and only arriving home after 17:00 which is way past her knock of time and she says she’ll call me after 17:00 if she doesn’t it will be first thing on Wednesday morning…

06 Sept at 10:07 I send a tweet and DM requesting a cancellation because their fibre is not practical because I couldn’t access my Banking app when on the wifi. But I could when on my data or hot spotting from another phone.

Guess what? They send me a link to configure the router settings the function which doesn’t work!!!!!!! They say they’ll escalate at 17:55, go figure!

On 07 Sept at 12:15 again I requested cancellation on Twitter as there was no traction. At 12:55 they respond to say i must call *** option 6 to cancel, zero effort to solve for the frustration they claim to understand! RUUUUUUNNNNNN!!!!!

08 Sept they call me in the middle of a meeting and they send a DM on Twitter they were not able to reach me. I then call for a cancellation they tell me they’ll log the request and send me cancellation quote as it is a premature cancellation.

I ask why that is because I cancelled within 7 days and I’m advised that because it was fully installed and should have cancelled before installation. So, how do you cancel something when you don’t know what you’re getting or whether it’s working???? RUNNN

Long story short, the lady eventually called on Friday afternoon, I was not at home and called on Saturday 09 Sept. and finally everything was sorted! Thank You Lord.

Then boom on Tuesday I receive an update on my cancellation with a cancellation charge/invoice of R3000 plus! Now what happens when a service provider does not do their part in terms of their obligations to a client????