1 reviews | Active since Jan 2011
Vodacom Christmas Special - "No service, ignorance, and incompetence"
<p>Had do do a sim swap about 3 weeks ago - after that service has been suspended - can receive calls but can not make calls.</p> <p> </p> <p>- Have been to the Vodaom store 4 times, they assured me that all is OK from their side.</p> <p>- Problem has been escalated to the technical team at Vodacom (four times) they do not know why it does not work and can not fix it.</p> <p>- Have called the store at least 12 times, they do not know why it does not work.</p> <p>The service on my second sim card is now out of action for more than 3 weeks and nobody knows how to fix it and when it could be fixed!!!!!!!!</p> <p> </p> <p>The Vodacom store is Keywest, the person dealing with is Tsepo (store manager) also been dealing with Cecile ********** .</p> <p> </p> <p>Johann Komarek</p> <p> ********** </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Just a big lie!
Consultant dit contact me but has done nothing to resolve the issue (since 15 Dec 2016) - does not even reply to my e-mail - still suspended service - now since more than 2 months!!!!!
Just a big lie!
Consultant dit contact me but has done nothing to resolve the issue (since 15 Dec 2016) - does not even reply to my e-mail - still suspended service - now since more than 2 months!!!!!
