JK
Johann K

1 reviews | Active since Jan 2011

14 Dec 2016, 07:45

Vodacom Christmas Special - "No service, ignorance, and incompetence"

<p>Had do do a sim swap about 3 weeks ago - after that service has been suspended - can receive calls but can not make calls.</p> <p> </p> <p>- Have been to the Vodaom store 4 times, they assured me that all is OK from their side.</p> <p>- Problem has been escalated to the technical team at Vodacom (four times) they do not know why it does not work and can not fix it.</p> <p>- Have called the store at least 12 times, they do not know why it does not work.</p> <p>The service on my second sim card is now out of action for more than 3 weeks and nobody knows how to fix it and when it could be fixed!!!!!!!!</p> <p> </p> <p>The Vodacom store is Keywest, the person dealing with is Tsepo (store manager) also been dealing with Cecile ********** .</p> <p> </p> <p>Johann Komarek</p> <p> ********** </p>

0
Replies (2)
Vodacom
Vodacom's reply14 Dec 2016, 08:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

JK
Johann K's update09 Jan 2017, 10:19
Reviewer Update

Just a big lie!

Consultant dit contact me but has done nothing to resolve the issue (since 15 Dec 2016) - does not even reply to my e-mail - still suspended service - now since more than 2 months!!!!!