Vodacom chooses to ignore our cry.

So my mom has an account with Vodacom. Wow, where do I even begin? After a complication caused by Vodacom on her account, we have been unsuccessfully trying to get the phone line reinstated. We can't make calls on that sim card nor can we use the sms's the she continues to pay for every month. After calling them for probably the third time to get it reconnected, the lady who was on the phone helping us said it showed no status of being blocked so they was literally nothing she could do to lift the block as on her side it showed that the line was open. A woman can only wish I tell you. The only thing we're able to use is data. After getting from her an email adress to where I can direct my complaint, I sent a very lengthy email explain EVERYTHING that was wrong with this whole account. That was in June if not May. Till this day there hasn't been a reply to the mail and we still can't make outgoing calls on the simcard. We've stopped calling cz nje we're tired of singing the same song over and over again. Now looking at other ways to resolve this.