1 reviews | Active since Feb 2017
Vodacom chief procrastinator
<p>I was called by Vodacom in December and offered a Data package together with a Wi-Fi router in December 2016. Initially I said I would take the package but on the day I received it on the 12 December I was retrenched and called Vodacom to advise that I couldnt commit to a two year contract and asked them to collect it and cancel the contract.</p> <p>Since then I have called continuously to ask when they can collect the package as I am being billed for the contract even though I amnot using it. They keep saying that they cannot cancel the contact until they have picked up the package. it is now 7 February and once again I was told they cannot pick up the package as they have a problem and all collecitons have been delayed. I asked if I could drop it off and they said no the procedure is that they must collect it. </p> <p> </p> <p>What can I do to make Vodacom stop with their delaying tactics which they are doing so that they can keep charging me. Surely it cannot take nearly two months to collect a package? I have two Reference numbers 67783 and ********** 5. Can someone please help.</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for responding however in keeping with the shocking service I have been receiving - as at 3:45 today I still have had no response. Am I surprised - No - I cannot wait for my contract to to expire.
Thank you for responding however in keeping with the shocking service I have been receiving - as at 3:45 today I still have had no response. Am I surprised - No - I cannot wait for my contract to to expire.
