EP
Eddie P

1 reviews | Active since Dec 2009

20 Jul 2016, 06:49

Vodacom - Chicken without a head

<p>my line was blocked today, after speaking to 7 people, giving the same details and wasting 2 hours of my day, I am told they have put a CREDIT LIMIT on my account (noone can explain why). after being sent between Client non-service and the accounts department they realise they have to log a call to another department to remove the limit, this will take 24 hours (just sit and pray as the consultant told me) before I can make a call. I have been with Vodacom for over 2 decades and this is the lack of service I receive. guess they can only be as competant as their CEO......nothing more to say. Very Very Very bad service.</p>

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Replies (1)
Vodacom
Vodacom's reply20 Jul 2016, 07:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team