1 reviews | Active since Jun 2020
Vodacom Cheats Customer
In July I upgraded my cellphone package, got p40 lite,250 min, 175 airtime and 2G of data. On the 24th of August I called Vodacom call center to request that my minutes be increased( 1000 min at 75% discount) on top of what I have. In September I got 1000 min and nothing else as agreed. I have called Vodacom so many times and the agents tell its not Vodacom's problem but Elite Mobile who changed the contract, they then hang up the phone on me. To make things worse, now in October things have again changed, I only got 500min and 1 G of data. I have 3 products with Vodacom( business, home fiber and cellphone contract) every time I have a problem no helps except when I complain on hello peter. This not right and the be told I must take it up with Elite is not right cause Vodacom debits my account and I am not getting what was agreed. I am a point of cancellation for the treatment I have received from Vodacom this year. Even today when i called the agent transferred me customer care and hang up the phone.
Best regards,
Best regards,
We have also emailed your latest Invoice to *** for your perusal. Regards Consumer Website Team
Best regards,
We have also emailed your latest Invoice to *** for your perusal. Regards Consumer Website Team
Best regards,
