TM
Tumelo M

1 reviews | Active since Jun 2020

01 Oct 2020, 11:34

Vodacom Cheats Customer

In July I upgraded my cellphone package, got p40 lite,250 min, 175 airtime and 2G of data. On the 24th of August I called Vodacom call center to request that my minutes be increased( 1000 min at 75% discount) on top of what I have. In September I got 1000 min and nothing else as agreed. I have called Vodacom so many times and the agents tell its not Vodacom's problem but Elite Mobile who changed the contract, they then hang up the phone on me. To make things worse, now in October things have again changed, I only got 500min and 1 G of data. I have 3 products with Vodacom( business, home fiber and cellphone contract) every time I have a problem no helps except when I complain on hello peter. This not right and the be told I must take it up with Elite is not right cause Vodacom debits my account and I am not getting what was agreed. I am a point of cancellation for the treatment I have received from Vodacom this year. Even today when i called the agent transferred me customer care and hang up the phone.

0
Replies (2)
Vodacom
Vodacom's reply01 Oct 2020, 11:41
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply03 Oct 2020, 15:45
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have activated a 3GB_Monthly Data Bundle @90% Discount and 1000min_Monthly Voice Bundle @90% Disc , as requested. Please note that the data will be pro-rated and invoice next month as the Invoices has already been generated for October 2020. The 1000min_Monthly Voice Bundle @90% Discount will take effect on the 01 November 2020.

We have also emailed your latest Invoice to *** for your perusal. Regards Consumer Website Team

Best regards,