Vodacom cheats and con artists.

I have been experiencing challenges for some time now with Vodacom, first it was my airtime that was vanishing and now is the data bundles. I logged a query ref 1- ********** ********** regarding my data that I bought (1 gig and was given another 1 gig as I purchased it from Vodacom app) and got finished the following day. I was informed that there my phone was updating automatically which was not true and then they came with an excuse that there was apps that were running in the background which was not true, I've restricted the apps to run on the background and the updates in my phone is set in a way that it only updates when connected on Wi-Fi.

Since I've logged the call no one came back to me to explain what was consuming my data bundles. Yesterday I received a message I quote " Thank you for your support. Your query with ref number 1- ********** ********** has been closed." but nothing is being explained to me regarding my query.

I feel like Vodacom is a cheat they just milk us dry and they are worse than con artists.