FL
Fiona L
1 reviews | Active since Jul 2015
20 Feb 2023, 12:34
VODACOM - CHEATS!!
Last year in November we picked up that there was a recurring data charge on my account. I phoned and cancelled it. The next months bill did not have it, but I picked up again that it is there on my recent bill (Feb bill). On closer inspection I saw it was on my Jan bill as well, but hadn't realised this and had assumed my daughter had used extra data with her being away. I have called to have it corrected and I just get no joy. I have called 2 weeks ago and still this has not been corrected. My daughter purchases data through the app, the place where you purchase once of data is different to recurring, so it is not even like a mistake could have happened. This is unacceptable!! My contract is up, perhaps I should consider moving it.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
20 Feb 2023, 13:38 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,
Vodacom's reply20 Feb 2023, 13:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,
FL
Fiona L's updateReviewer Update
28 Feb 2023, 08:31Dear Vodacom
Please note this was deactivated in November originally and then reappeared on 2 consecutive bills. I am not happy to pay for this. My daughter only purchases once off data bundles and we have checked how this is selected and it is not like you can incorrectly select a recurring data instead of one off. Please ensure my account is credited for both bills, my current and previous bill. Please then send an updated statement for payment to take place.
Kind Regards
Fiona
Please note this was deactivated in November originally and then reappeared on 2 consecutive bills. I am not happy to pay for this. My daughter only purchases once off data bundles and we have checked how this is selected and it is not like you can incorrectly select a recurring data instead of one off. Please ensure my account is credited for both bills, my current and previous bill. Please then send an updated statement for payment to take place.
Kind Regards
Fiona
FL
Fiona L's update28 Feb 2023, 08:31
Reviewer Update
Dear Vodacom
Please note this was deactivated in November originally and then reappeared on 2 consecutive bills. I am not happy to pay for this. My daughter only purchases once off data bundles and we have checked how this is selected and it is not like you can incorrectly select a recurring data instead of one off. Please ensure my account is credited for both bills, my current and previous bill. Please then send an updated statement for payment to take place.
Kind Regards
Fiona
Please note this was deactivated in November originally and then reappeared on 2 consecutive bills. I am not happy to pay for this. My daughter only purchases once off data bundles and we have checked how this is selected and it is not like you can incorrectly select a recurring data instead of one off. Please ensure my account is credited for both bills, my current and previous bill. Please then send an updated statement for payment to take place.
Kind Regards
Fiona
FL
Fiona L's updateReviewer Update
09 Mar 2023, 12:27Dear Vodacom
I have paid my account for my subscription, I have still not been credited for the recurring billing. Please advise by when this will be done. This will negatively impact my payment records on any credit bureau when this is in fact a fault of Vodacoms. Please note the credit was requested on the 28th February and it is now the 9th March and this has still not been done and that was after my initial complaint of the 20th February 2023. This time for resolution is unacceptable. I received a call today to upgrade my contract and I queried if this has yet been resolved, because I will not upgrade with Vodacom when their response has been so poor to this matter. Bearing in mind this was cancelled in November and then reappeared one month later again. Completely unacceptable customer service.
Kind Regards
Fiona
I have paid my account for my subscription, I have still not been credited for the recurring billing. Please advise by when this will be done. This will negatively impact my payment records on any credit bureau when this is in fact a fault of Vodacoms. Please note the credit was requested on the 28th February and it is now the 9th March and this has still not been done and that was after my initial complaint of the 20th February 2023. This time for resolution is unacceptable. I received a call today to upgrade my contract and I queried if this has yet been resolved, because I will not upgrade with Vodacom when their response has been so poor to this matter. Bearing in mind this was cancelled in November and then reappeared one month later again. Completely unacceptable customer service.
Kind Regards
Fiona
FL
Fiona L's update09 Mar 2023, 12:27
Reviewer Update
Dear Vodacom
I have paid my account for my subscription, I have still not been credited for the recurring billing. Please advise by when this will be done. This will negatively impact my payment records on any credit bureau when this is in fact a fault of Vodacoms. Please note the credit was requested on the 28th February and it is now the 9th March and this has still not been done and that was after my initial complaint of the 20th February 2023. This time for resolution is unacceptable. I received a call today to upgrade my contract and I queried if this has yet been resolved, because I will not upgrade with Vodacom when their response has been so poor to this matter. Bearing in mind this was cancelled in November and then reappeared one month later again. Completely unacceptable customer service.
Kind Regards
Fiona
I have paid my account for my subscription, I have still not been credited for the recurring billing. Please advise by when this will be done. This will negatively impact my payment records on any credit bureau when this is in fact a fault of Vodacoms. Please note the credit was requested on the 28th February and it is now the 9th March and this has still not been done and that was after my initial complaint of the 20th February 2023. This time for resolution is unacceptable. I received a call today to upgrade my contract and I queried if this has yet been resolved, because I will not upgrade with Vodacom when their response has been so poor to this matter. Bearing in mind this was cancelled in November and then reappeared one month later again. Completely unacceptable customer service.
Kind Regards
Fiona
FL
Fiona L's updateReviewer Update
11 Mar 2023, 17:53Vodacom this behaviour is ******** and *********. I am shocked to pick up on my credit report that I have been marked as missing a payment. Payment was made for my subscription, but not for the recurring data because this was never authorised and if you check my call made in November I made it very clear we do not purchase recurring data and I will not pay for it if it is added to my account. It was at this point when I referred the consultant to my November call that I never heard back from her, because it is clear this should never have happened. This is unacceptable and my account must be credited.
FL
Fiona L's update11 Mar 2023, 17:53
Reviewer Update
Vodacom this behaviour is ******** and *********. I am shocked to pick up on my credit report that I have been marked as missing a payment. Payment was made for my subscription, but not for the recurring data because this was never authorised and if you check my call made in November I made it very clear we do not purchase recurring data and I will not pay for it if it is added to my account. It was at this point when I referred the consultant to my November call that I never heard back from her, because it is clear this should never have happened. This is unacceptable and my account must be credited.