Vodacom CHEATS
Dear CHEATING Vodacom
This "mistake" has been cheating people for more than 2 momtha. Everyone should see this.
You state you get 1GB for R100, 2GB for R149, etc... Yet, when you select the corresponding option you get much less than the GB you have chosen to buy. Don't even say you didn't know, someone had to upload those options on your side and this isn't a new problem. Also, you cannot limit my purchase by giving night owl data, which nobody ever even use. How many people are really awake during those hours? You state FREE night owl data, that is not free!! If this is the case, this is FALSE ADVERTISING. Please explain.
Ps. I will share this with everyone I know.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
31 Dec 2018, 10:10 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 Dec 2018, 10:10
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
31 Dec 2018, 13:50Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you but no answer. Please be advised before confirming the purchase it will advised you that the free Gig is for Night owl usage.
Regards,
Vodacom Consumer Website Team
We tried calling you but no answer. Please be advised before confirming the purchase it will advised you that the free Gig is for Night owl usage.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 Dec 2018, 13:50
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you but no answer. Please be advised before confirming the purchase it will advised you that the free Gig is for Night owl usage.
Regards,
Vodacom Consumer Website Team
We tried calling you but no answer. Please be advised before confirming the purchase it will advised you that the free Gig is for Night owl usage.
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
31 Dec 2018, 14:14Vodacom, at the moment you called I couldn't answer my phone and you went ahead and closed the case without even talking to me anyway. Another example of your pathetic customer service! I have had only horrible experiences from your so called customer service. Never have I had a pleasant experience. Can't think of one instance. One that note, I can't think of anyone who has had anything good to say about your service.
's update31 Dec 2018, 14:14
Reviewer Update
Vodacom, at the moment you called I couldn't answer my phone and you went ahead and closed the case without even talking to me anyway. Another example of your pathetic customer service! I have had only horrible experiences from your so called customer service. Never have I had a pleasant experience. Can't think of one instance. One that note, I can't think of anyone who has had anything good to say about your service.
's updateReviewer Update
31 Dec 2018, 15:45Your ******** responses (including on Facebook) has been the last straw and testifies of you horrific customer service and incompetence to handle customer complaints. My husband and I, including all our personal and business contracts bid you goodbye, just like thousands of other South Africans. You will your own downfall.
's update31 Dec 2018, 15:45
Reviewer Update
Your ******** responses (including on Facebook) has been the last straw and testifies of you horrific customer service and incompetence to handle customer complaints. My husband and I, including all our personal and business contracts bid you goodbye, just like thousands of other South Africans. You will your own downfall.