NBN
Nomi B N.

1 reviews | Active since Sept 2009

18 Jun 2018, 12:19

Vodacom cheating us out of data and other things

On Saturday 16 June I purchased 1GB of data at R149. On Sunday I get a message saying I have 198 MB left. I have NEVER gone through a gig of data overnight! This is something that seems to be recurring recently as well as it happened a couple of weeks ago.

Also I closed my contract with Vodacom in January and I was told to pay spme R400 odd rands. I did. Last week I received a letter of final demand stating that I owed R261 on the contract. I paid it and sent pop to Vodacom. I have not heard from them in this regard. I also don;t understand why I am still getting billed on a closed contract!

0
Replies (1)
Vodacom
Vodacom's reply18 Jun 2018, 13:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team