MS
Mxolisi S
1 reviews | Active since Apr 2015
16 Feb 2017, 07:17
Vodacom Cheating On Data
<p>Vodacom is depleting data that expires later and does not use that that expires earlier. Eg, if you have data that expires on 31 March and data that expires on 28 February, Vodacom deducts from data that expires on 31 March. We are prevented from using our data that is about to expire. Large amounts of data will just go down the drain. This is abuse, *******, and highly *********.</p>
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Replies (2)
Vodacom's replyOfficial
16 Feb 2017, 07:19Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Feb 2017, 07:19
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
16 Feb 2017, 13:20Dear Client
Your concerns have been noted. The Data Division and they confirmed the following:
The data bundle carry over rule stipulates that the monthly bundle takes preference over the carry over bundle.
Kindly be advised that data bundles may only be carried over once. If you do not exhaust your newly allocated data bundle before the carry over bundle expires, the remaining data of the carry over bundle will be lost.
Kind regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Feb 2017, 13:20
Official
Dear Client
Your concerns have been noted. The Data Division and they confirmed the following:
The data bundle carry over rule stipulates that the monthly bundle takes preference over the carry over bundle.
Kindly be advised that data bundles may only be carried over once. If you do not exhaust your newly allocated data bundle before the carry over bundle expires, the remaining data of the carry over bundle will be lost.
Kind regards
Vodacom Consumer Website Team
Best regards,