Vodacom cheating its customers

For the month of April 2024 I received my bill via sms for the amount of R3500, then a few min later I received another bill for R2700. I thought to myself they must have made a mistake with the first one hence they sent the second one which is roughly what i pay monthly. I proceeded to make a payment on their app and to my surprise it said I owed R3500 and not R2700 like it stated in the last bill. I called in the customer care to enquire about this and to my surprise, they told me my number was a open line and I was charged for out of bundle calls. I told the lady I still had minutes in my account then she said on the system it shows I used them up half way thru the month.

I found that ridiculous because a few days before month end I was on the app and it showed I still had minutes. She then said she will send me a itemized bill to see all my calls and when I ran out of minutes. After receiving it I calculated the minutes myself and found that they do not amount to the minutes I get as stipulated on my contract. I called the customer care again and explained what had happened and the consultant asked me to send the bill and she will calculate herself. She did so and called me back to tell me I was right and she sent the info to her team leader. The team leader never reached out to me. The consultant then said the team leader said I should be credited those minutes I was cheated but never gave and instruction as to how or when that would happen.

After a long wait I reached out to the consultant and she said she's also waiting for feedback from her team leader. On the 3rd of June I got a call from someone saying they work at the head office and my claim has just been sent to his office, "as if I just called in that morning". I explained what happened and he took the names of the people I was in communication with and said he would get back to me. Be also said from what he sees on the system ther is no issue and he will send me that document. Today is the 8th of June and I have not received anything from him. I wanted to compare his document to my document and see if they correlate but nothing so far.

I can't even check if I've been cheated since then because I refused to pay that additional charge and my account is in arrears for that. I still make payments every month but excluse that amount because I refuse to pay for their system error. I later saw an sms came in that I've missed staying my claim has been closed on the 3rd of June while I'm still waiting for the guy from head office to get back to me. This just shows that they think I'm stupid and don't they don't value their customers. In all the 13 years that I've been with vodacom I've never experienced such treatment and it's really disappointing to see how little they think of us as customers. I'm not taking this lying down and im compiling evidence to take them to court.

Fellow contract owners, please check your details correctly because you might also fall victim to big companies taking advantage of their customers