1 reviews | Active since Mar 2018
Vodacom Cheated Me
I bought that data promo for R19 and get a gig for that day only. I did that because I wanted to download music... I'm busy downloading my music when I get a sms telling me that I only have 44mb. I was so shocked and upset I check my data balances and there it was my resteicted gig had not been touched. But my normal data was just about finished. I phoned Vodacom to report the problem. The guy who answered the call said nothing is showing on his side. I said to him I specifically bought that gig special to download music. Now it has used my normal data and didn't touch my gig, and I told him I was concerned as at 23:59 the gig will be finished. Again he said he could not help me. I said to him can I not email the screen grabs and said no and I must pgine back Now I've checked my balances and as I thought would happen my gig data is gone (lile it's supposed) and my normal data is now at 33mb. My complaint is I have now wasted airtime to buy the gig special and I never got to use it. Please I would love to have my R19.00 back (For the none data) and I would also like my normal data to be back on 299mb before all this mix up happened. I am quiet disappointed coz I saw data of mine was missing on Sunday. I lodge a complaint and nobody got back to me. Is this what Vodacom has become? ******* in the night. It's ridiculous that your data rates are so high.but try keep your loyal supporters happy.
Dear Customer,
Thank you for making us aware of your complaint.
A consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
A consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
